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“Your dog or cat will welcome the tasty, pure, and healthy ingredients in our foods, and they will thrive on new-found energy and “joie de vivre””


My purpose in life since 1998 has been to change dogs’ lives for the better.

So I am both humbled and very pleased to welcome you here. It seems like only yesterday that I packed and shipped our very first bags of ESSENTIALS, and now we have the whole-hearted honour of cooking our foods and treats for customers around the world—or as I like to call them—members of our ESSENTIALS tribe. You are our family. The trust you show by choosing ESSENTIALS is not only appreciated, it is the foundation of my eternal promises:
Never to make any unfavourable changes to the quality in pursuit of more profit.

To always keep to our original mission: to improve and prolong the lives of dogs and cats.

Having this mission obviously means I hold animal life immensely dear. One of the greatest pleasures is therefore being able to manifest this love through our BEYOND ESSENTIALS CHARITY programme supporting dogs, cats, wildlife and nature.

If, against all expectations, you are not satisfied with our product, we naturally accept returns without query.

Christian signature

Kind regards
Christian Degner-Elsner


We are convinced that you and your dog or cat will be more than happy. If not, however, simply pack the products you wish to return in a cardboard box and contact our customer service by e-mail or phone. We’ll take care of the rest, entirely free of charge and carefree for you. We are here for our customers!

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Our values are set for long-term partnerships. We stay true to our word and believe our retail partners know their local market best. Our retail partners are thriving and we would love for you to be a part of that journey.

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We're right here. For you and your dog – Always.

Use the contact form below or give us a ring on +44 (0)1904 211600 and we'll get back to you with an answer and the right solution .

Our customer & advice service are just as we would like them to be and we're rather demanding so our standard is set high!

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